CSR Agency UK | Bespoke Educational Social Impact  Workshops and Courses

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2.15  CHANGE OF PURPOSE  

 

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us by email.

 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

2.16  DISCLOSURES OF YOUR PERSONAL DATA  

 

We may share your personal data with the parties set out below for the purposes set out in the table above at 2.10.

 

We strive to ensure that all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own private purposes and only permit them to process your personal data for specified purposes and in accordance with our policies and where relevant our specific instructions.

 

2.17  INTERNATIONAL TRANSFERS  

 

Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.  Whenever we transfer your personal data out of the EEA, we will endeavour to take reasonable steps in ensuring that a similar degree of protection is afforded to it.

 

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

 

2.18  DATA SECURITY

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

2.19  DATA RETENTION  

 

HOW LONG WILL WE USE AND STORE YOUR PERSONAL DATA FOR?  

 

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.

 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

 

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

 

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

 

In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

 

2.20  YOUR LEGAL RIGHTS  

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

 

If you wish to exercise any of the rights set out above please contact the DPO

 

2.21  NO FEE USUALLY REQUIRED  

 

You may not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.  We may also apply an administration fee if your request is accepted but considered unreasonable or excessive in scope and would take up a disproportionate amount of Company resources to fulfill.

 

2.22  WHAT WE MAY NEED FROM YOU  

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

2.23  TIME LIMIT TO RESPOND  

 

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

2.24  GLOSSARY  

 

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

 

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

 

Complying with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

 

2.25  THIRD PARTIES  

 

We may pass data to Third Parties in the course of business or in order to fulfill certain legal or regulatory obligations.

 

EXTERNAL THIRD PARTIES  

 

Service providers acting as processors based who provide IT and system administration services.

 

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers based in who provide consultancy, banking, legal, insurance, and accounting services.

 

HM Revenue & Customs, regulators, and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances

 

2.26  YOUR LEGAL RIGHTS  

 

You have the right to:

 

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

 

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

 

Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

 

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

 

If you want us to establish the data’s accuracy.

 

Where our use of the data is unlawful but you do not want us to erase it.

 

Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

 

You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

 

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

 

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

2.27  HOW WE USE AND MANAGE COOKIES

 

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. Read more about the individual cookies we use and how to recognise them using this link cookiechecker.

 

For more information on how to opt-out and manage cookies see the following link Optout.

 

GENERAL PROVISIONS.

 

This Agreement (“the Agreement”) covers all usage of the Website including all Visual Content, Audio Content, Software, Mobile Applications, Links, or any other Services available on or through the Website.

 

This Website may only be lawfully and legally used by You the User in accordance with the Agreement. 

 

 

The Website

 

REWISE is a video marketing site that aims to offer a range of quality educational content to its Users as a conduit to successful learning outcomes. We hereby commit to act always in good faith and endeavour within all our means to continuously update, upgrade and improve our Website, products, and services to the benefit of our valued customers and Users. 

 

REWISE is a user-generated tube learning platform via which Users can watch tutorial videos and educate themselves on a range of subjects. In certain cases Users will be able to take tests and exams on certain subjects and in many cases may gain either accredited or non-accredited certificates of appreciation/completion where relevant.

 

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our site is accurate, complete, or up to date.

 

By using the Website You accept the entire Agreement

 

By using the Website, you confirm that you accept all the Terms and Conditions, Clauses, Policies, Rules, and Requirements contained within the Agreement and that you agree to comply with them.

 

If you do not agree with all the terms contained within the Agreement then you do not have our permission to use the Website and you must not use the Website. If you continue to use the Website you have expressed your intention to accept the entire Agreement unconditionally.

 

This Agreement binds You the User, as a Legal Individual, Natural Person, Company, or Corporation, to all the Terms and Conditions of use, including any applicable Clauses, Rules, Policies, Regulations, Undertakings, and Recommendations including, but not limited to any particular section contained within the Agreement.

 

By using the Website you agree to abide by all applicable National and International Laws and any other applicable Rules, Regulations, Conventions, or Codes of Conduct whether they are expressly included in this Agreement or not.

 

Any Person using the Website as an agent, representative, officer, director, employee, or affiliate of another person, company, corporation or other legal entity is considered to be doing so on behalf of that party and the Agreement will be deemed to apply equally to the Associated Party or entity.

 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

 

No guarantee is given that the information given on the Website is accurate

 

The content on our site is provided for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of any the content which is displayed on or through our site.

 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

 

If you continue to use the Website it is recommended that you print a copy of this Agreement for future reference.

 

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

 

We May Make Changes to the Agreement and the Website.

 

The Company reserves the right to change, edit or withdraw this agreement at any time at its sole discretion without notification or justification to any party.

 

We may amend the Agreement from time to time. We will inform You of any changes made to this agreement via email within a reasonable time frame of those changes taking place.

 

We will make efforts in accordance with our legal obligations to notify You of any significant changes to the Agreement within a reasonable time frame and via an acceptable means of communication. However, by becoming a registered member of REWISE.com, the ultimate responsibility for keeping up-to-date with any alterations to the User Agreement will rest entirely on You. 

 

We may update and change our site from time to time [to reflect changes to our products, our user’s needs, and our business priorities. We will try to give you reasonable notice of any major changes.

 

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

 

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use.

 

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@rewiselearning.co.uk.

 

How you may use the material on our site.

 

We are the owner or the licensee of all intellectual property rights on our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

 

You may print off one copy and may download extracts, of any page(s) from our site for your personal use where download links exist and you may draw the attention of others within your organisation to content posted on our site.

 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

 

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

 

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

We are not responsible for the websites we link to.

 

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

 

User-generated Content is approved by REWISE.com

 

The Website is under no obligation to host, accept, consider, or otherwise deal with any User-generated Content. However, the Company will consider and approve certain Content for display ….on the Website in accordance with the Agreement and Course Creator Agreement.

 

The Website may include information and materials uploaded by other users of the site, including bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

 

If you wish to make suggestions or complain about information and materials uploaded by other users please contact us at info@rewiselearning.co.uk.

 

Limitation of Liability

 

Whether you are a User, Course Creator, other consumers, or a business user:

 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.

 

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and conditions of supply of goods, services, and digital content.

 

We exclude all implied conditions, warranties, representations, or other terms that may apply to our site or any content on it.

 

Subject to Clause 3.30, We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

    use of, or inability to use, our site; or

    use of or reliance on any content displayed on our site.

    In particular, we will not be liable for:

    loss of profits, sales, business, or revenue;

    business interruption;

    loss of anticipated savings;

    loss of business opportunity, goodwill, or reputation; or

    any indirect or consequential loss or damage.

    If you are a consumer user:

 

Course Creators’ use is governed by the terms of the Course Creator section of the Agreement. Course Creators are authorised to use the site for different purposes, such as commercial and business purposes.

 

If you would like to be a Course Creator please click this link or contact us via email.

 

You agree unconditionally to indemnify, defend and hold harmless the Company, its representatives, officers, partners, employees, and directors from and/or against any claims, damages, obligations, losses, liabilities, costs, or debt (including but not limited to legal representation or legal counsel fees) arising from Your use of the Website.

 

In no circumstance will REWISE.com, the Company, or its employees, directors, partners, representatives, or officers be held liable to You or any Third party for any direct or indirect liabilities arising from Your use of the Website.

 

This absolute limitation of liability applies to any incidental, exemplary, consequential, special, or punitive damages, loss of profit, loss of service, or any other perceived or implied negative effect resulting directly or indirectly from Your use of the Website.

 

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

 

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

 

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store, market, promote and copy that content and to distribute and make it available to third parties.

 

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights or of their right to privacy.

 

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

 

You are solely responsible for securing and backing up your content.

 

Rights you are giving us to use material and Content you upload

 

When you upload or post content to our site, you grant us the following rights to use that content:

 

[LICENCES GRANTED TO THE WEBSITE OWNER].

[LICENCES GRANTED TO OTHER USERS OF THE SITE OR TO THIRD PARTIES].

 

We are not responsible for viruses and you must not introduce them.

 

We do not guarantee that our site will be secure or free from bugs or viruses.

 

You are responsible for configuring your information technology, computer programmes, and platform to access our site. You should use your own virus protection software.

 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

Cancellations and Returns Policy

 

Notwithstanding anything to the contrary contained in the Agreement, the Company’s financial liability will be strictly limited to any monies already paid by customers who wish to cancel their order within the cooling-off period or are otherwise eligible for a refund in accordance with applicable national legislation covering consumer protection and internet transactions.

 

In cases where the Company decides after consideration that the User is bonafide and that the User qualifies for a refund within the ‘cooling off’ period of 21 days after payment was received, REWISE reserves the right to charge a reasonable fee to cover any administrative costs directly related to the cancellation of said membership, this will be referred to as the Cancellation Fee.

 

The User Agreement and all Terms and Conditions are governed by the Laws of England and Wales and set out the Terms of Use of the Website tuborial.com and any actions related to the use of this Website, including but not limited to the viewing of any content, enrolling in online courses, registering as a member or affiliate and any other services offered via REWISE.com (collectively referred to herein as the “Website” or “REWISE”).

 

All personal information that is provided by Users to the Company in connection with Your use of the Website is subject to our Privacy Policy which is hereby incorporated by reference into the Terms.

 

We expect and demand that all Users strictly abide by all the national Laws of England and Wales and any other applicable national and international Conventions, Regulations, and any other relevant Codes of Conduct.

 

If the Company becomes aware, by any means, of illegal activity related to Your Use of the Website we reserve the unconditional right to immediately and without prior notice cancel any membership held by You the User, and suspend any contact between the Website and the User in question. This right will be unconditional and absolute and no indemnity or refunds for any monies paid to the Company will be available to the perpetrators of said illegal activity

 

We will also fulfill our legal and social obligations by passing on any material which we deem relevant to a criminal investigation to the Police and/or the relevant Authorities to deal with as they deem appropriate.

 

If the Company becomes aware, by any means, of a User breaching these Terms or the wider Agreement, or any other behaviour which is deemed as serious wrongdoing or gross misconduct in relation to their use of the Website, the Company will launch, at their complete discretion, an internal investigation into the relevant User’s history and current activity.

 

If the Company concludes, at any time, that the User is guilty of wrongdoing or misconduct We reserve the right, at our sole discretion, to suspend or delete the User’s account and any membership of the Website. This right will be unconditional and absolute and no indemnity or refunds for any monies paid to the Company will be available to those deemed responsible for said wrongdoing or misconduct.

 

Course Creators and Submitted Content

 

Course Creator content is owned by the Course Creator and/or Copyright Holder of the material. The Course Creator Content is held and used under an absolute unconditional licence by the Company and the Company reserves the right to copy, edit, change, destroy, or otherwise treat at their sole discretion any material submitted to the Company for consideration and/or accepted for display on the Website.

 

If you are a Course Creator You will have to enter a further contract which details and describes the specific conditions of the relationship between the Company and Yourself and the Terms of any further Agreements between us which are by reference incorporated into this Agreement.

 

The ‘Profit Share’ arrangement between the Company and the Course Creator will take the form of a percentage split of the revenue received as a result of each delivered course after applicable costs have been deducted.  This arrangement between the Company and Course Creator will be referred to as the “Revenue Share Agreement”.

 

The precise arrangement, nature, and implementation of the Revenue Share Agreement will be decided at the Company’s sole discretion and on a case-by-case basis after individual discussions with each Course Creator.

 

The Company reserves the sole unconditional Right to alter the Revenue Share with the consent of each Course Creator.

 

The Company is under no obligation to consider or use in any particular manner any material submitted to Us for consideration by Course Creators or other Users.

 

The Company reserves the right, within the scope of any Other Agreements to the contrary, to decide its own pricing strategy for registration or any other products and services offered through the Website.

 

The Company reserves the right to withdraw or temporarily suspend any course or content at any time without prior consent from or notice to any party or User. If a course has been withdrawn by the Company and has been paid for by a User already, they must submit a written request for a refund within a period of 31 days from the date that the course was originally intended to commence as detailed in the ‘course notification’ or other correspondence.  Failure to submit a formal request within the stated time frame will remove your right to a refund and though you may still apply for one after this date, we cannot guarantee that this will be granted.

 

These content standards apply to any and all material that you contribute to our site, and to any interactive services associated with it, regardless of whether You are a User, Course Creator, or Business User.

 

Content Standards

 

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

 

REWIS.com will determine, at its discretion, whether a Contribution breaches the Content Standards or the overall Agreement.

 

A Contribution must:

 

Be accurate (where it states facts).

 

Be genuinely held (where it states opinions).

 

Comply with the law applicable in England and Wales and in any country from which it is posted.

 

A Contribution must not:

 

Be defamatory of any person.

 

Be obscene, offensive, hateful, or inflammatory.

 

Promote sexually explicit material.

 

Promote violence.

 

Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

 

Infringe any copyright, database right, or trademark of any other person.

 

Be likely to deceive any person.

 

Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

 

Promote any illegal activity.

 

Be in contempt of court.

 

Be threatening, abuse, or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety.

 

Be likely to harass, upset, embarrass, alarm, or annoy any other person.

 

Impersonate any person in a derogatory manner, or misrepresent your identity or affiliation with any person.

 

Give the impression that the Contribution emanates from REWISE.com or any affiliated company, if this is not the case.

 

Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.

 

Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.

 

Contain any advertising or promote any services or web links to other sites which have not been explicitly approved by REWISE.com.

 

 

TERMS AND CONDITIONS FOR THE SUPPLY OF GOODS, SERVICES, AND DIGITAL CONTENT

 

OUR TERMS OF SALE

 

These are the terms and conditions on which we supply products to Users, whether these are goods, services, or downloadable digital content.

 

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss the matter.

 

​

Who processes payments made on the Website?

 

All Payments are processed by Stripe, please ensure that you visit https://stripe.com and read the Stripe Service Agreement before purchasing any goods or services on or via REWISE.com

 

For more information on our relationship with Stripe click the following link  https://stripe.com/gb/connect-account/legal.

 

If we have to be contacted in relation to payment for goods, services or digital content we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 

OUR CONTRACT WITH YOU  

 

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between You and REWISE.com.

 

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

PRICE AND PAYMENT  

 

Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see Clause 12.3 for what happens if we discover an error in the price of the product you order.

 

Payment must be made in the following manner:

 

(a)  For goods, you must pay for the products before they are dispatched by the Course Creator. 

 

(b)  For one-off downloadable digital content, you must pay for the products before they will be made available for you to download them.

 

(c)  For online services such as courses, You must pay for the service before it will be made available to You.

 

Products displayed or advertised on the Website

 

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary from those images.

 

The packaging of the product may vary from that shown in images on our website.

 

If we are unable to accept your order, we will inform you of this via email and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to provide a certain service or meet a delivery deadline you have specified.

 

 

 YOUR RIGHTS TO MAKE CHANGES TO YOUR ORDER 

 

If you wish to make a change to your order please contact us immediately. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

 

Delivery Costs

 

The costs of delivery will be displayed to you on our Website.

 

When you will be provided with the products

 

During the order process, we will let you know when we will provide the products to you and in the case of downloadable digital content how you may access the Content.

 

One-off services

 

We will begin the services on the date agreed with you during the order process. The estimated completion date for the services is usually told to you during the order process.

 

One-off purchases of downloadable Digital Content

 

We aim to make the relevant Content available for download by You on the date agreed with you during the order process.

 

Subscription Fees, Fees for Ongoing Services and Digital Content

 

We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in Clause 8 or we end the contract by written notice to you as described in Clause 10.

 

Delays outside our control

 

We are not responsible for delays in the supply of products, goods services or digital content where the delays are caused by event which are outside our control.

 

If our supply of the products or services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

 

We may have to suspend the supply of a product or service to:

 

(a)  deal with technical problems or make minor technical changes;

 

(b)  update the product to reflect changes in relevant laws and regulatory requirements;

 

(c)  make changes to the product as requested by you or notified by us to you (see Clause 6).

 

Your obligation to return rejected products.

 

If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to the Course Creator, or (if they are not suitable for posting) allow us to collect them from you. We may pay the costs of postage or collection. Please contact customer services and email us at info@rewiselearning.co.uk with a return request.

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